Q: How to buy a customized proxy package?

You can contact our support .911Proxy's customer service team will do their best to provide you with satisfactory service and work hard to solve the problems you encounter when using the proxy software. If you have any other needs or questions, just contact us! 911Proxy looks forward to your consultation

Question 1

Where can you get the static IP after purchasing it?

Accepted Answer

After successful payment, click on your Dashboard-Static Residential - IP management to get the entire IP(Including ip:port:username:password ).

If you want to copy and use the entire IP(Including ip:port:username:password), you can click on the "API link" to copy and use the entire IP.

Question 2

The test results from the testing website do not match the region I purchased from.

Accepted Answer

When you check on some IP detection websites, it may not match the IP region you purchased. The reasons for this may be as follows: different data sources and processing algorithms, different detection techniques, and update frequency.

911proxy is based on the test results of the IPinfo platform. If your test results on other websites are abnormal, please go to ipinfo.io to test again, or contact our official support!

Question 3

Is the traffic of each package restricted?

Accepted Answer

Dynamic residential package: Purchase according to your needs. There is no usage limit for the traffic you have purchased during the validity period.

Unlimited traffic plan: There is no limit on traffic usage during the validity period of the package you purchased.

Static residential package: Purchase according to the length of time you need. The package includes traffic charges and there is no limit on traffic usage.

Question 4

How much concurrency can your proxy support? How many threads are used simultaneously?

Accepted Answer

Our proxy servers run as reliably as possible for all purposes. Currently, using a proxy server on multiple devices is crucial for many people, but creating a large number of threads on the proxy will cause you to slow down .

Question 5

What payment methods do you accept?

Accepted Answer

Our website supports all popular payment systems

Question 6

What should I do if the agent does not arrive after the virtual currency payment is completed?

Accepted Answer

Please note! When choosing virtual currency payment, the network of the currency to be paid must be selected correctly. Different currency withdrawal networks will affect the payment situation. For specific details, please contact our official support on Telegram!

Question 7

How do I get an invoice after purchasing?

Accepted Answer

After opening your personal center, view historical orders under the type of agent you purchased, where you can get your payment invoice.

Question 8

How long does it take to activate my account after payment?

Accepted Answer

In addition to the short delay in some bank transfers, payment methods including virtual currency payments will be activated immediately after payment!

Question 9

How to buy a customized proxy package?

Accepted Answer

You can contact our support.911Proxy's customer service team will do their best to provide you with satisfactory service and work hard to solve the problems you encounter when using the proxy software. If you have any other needs or questions, just contact us! 911Proxy looks forward to your consultation

Question 10

Can I get a free trial before purchasing?

Accepted Answer

911Proxy provides 512M free trial traffic. You can contact 911Proxy's support for free trail.In addition, if 512M of free test traffic is not enough for your test, you can purchase the smallest package and contact our support to get a discount.

Question 11

Payment methods

Accepted Answer

Rotating residential proxies are charged based on actual data consumption, while unlimited residential proxies and static residential proxies are charged based on validity period.

You can view the prices of each package on the "Pricing" page of the 911Proxy official website.

Question 12

How Soon Can I Receive Proxies After Payment?

Accepted Answer

After payment, you will automatically receive your proxies. If they do not appear on your User Center dashboard, please contact our Customer Support.

Question 13

Can TikTok and PayPal Be Used Through Our Proxies?

Accepted Answer

No, TikTok and PayPal do not work in our network.

Question 14

What Is the Speed of Proxies?

Accepted Answer

Residential rotation: unlimited bandwidth

Static: up to 20mbps/s

Question 15

What Protocols Do Proxies Support?

Accepted Answer

Our proxy supports: HTTP/SOCKS5

Question 16

Why Use Proxies?

Accepted Answer

Hide IP and DNS: Easily hide your real IP address and DNS through a proxy connection.

Anonymity in the web: Browse the internet anonymously and securely, hiding your internet activity from your service provider.

Bypass restrictions: Remove service restrictions based on IP, GEO data, ports and protocols.

Prevent cyber attacks: Protect yourself from cyber attacks. Attackers will not be able to determine your real IP.

Question 17

Refund Policy：

Accepted Answer

We do not make the refunds for any paid services.Please pay attention that all payments are final. If you have questions about your intentional package, please contact support before purchasing: support@911proxy.com. If you have any problems with our products, we are always here to help you solve your problems. Thank you for your support!

Question 18

Can Steam Be Accessed Through Proxies?

Accepted Answer

Yes, you may access Steam through our proxies.

Question 19

Which Sites Are Suitable for IPv6 Proxies?

Accepted Answer

IPv6 protocol proxy can only be used for websites that support IPv6 protocol, such as Instagram, Facebook, YouTube, Google+ and other websites that support IPv6.

Question 20

What protocols does 911Proxy support?

Accepted Answer

911proxy server supports all necessary working protocols: HTTP, SOCKS5. We will provide you with specific relevant data after payment.

Question 21

What if 911Proxy doesn't work?

Accepted Answer

911proxy also has a tendency to "break", we are working hard to prevent this, if you still find problems when using 911proxy - please contact support on the website.

Question 22

What is the concurrency of the proxy?

Accepted Answer

Our proxy servers work as stably as possible and are used for various purposes. Currently, it is essential for many people to use a proxy server on multiple devices. We do not limit our users, but creating a large number of threads on a single proxy can lead to a decrease in speed. On this basis, and for the perfect work of the proxy, we recommend using it on no more than 3 devices.

Question 23

How often is the server updated?

Accepted Answer

We try to keep our server pool updated as much as possible for our customers. This applies to both the number of subnets and the country list.

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