911proxy Refund Policy


This document outlines the Refund Policy for 911Proxy, a service provided by Shengtian Network Technology Co., Limited. Clients are urged to carefully review this policy before engaging in 911Proxy's services, accessible at https://www.911proxy.com.

Dispute Resolution

Any disputes arising from customer access to 911Proxy's services or the utilization of the system will be addressed according to the subsequent resolution procedures:

Clients experiencing challenges with the system are encouraged to reach out to 911Proxy's customer support via email at [email protected]. Customer support is readily available to assist with inquiries related to refunds, cancellations, or chargebacks. It is pertinent to note that, for security reasons, all customer support interactions are logged.

Intangible Nature of Products

911Proxy.com provides intangible and irrevocable items. Once an order is placed, and the product is dispatched, refunds will not be issued. Clients are responsible for comprehending this condition when making purchases on the website.

Refundable Situations

Refunds will not be granted for paid services that do not align with the product's features. All payments are considered final. 911Proxy is dedicated to assisting clients experiencing issues with the proxy or software.

Non-refundable Activities

Refunds are not applicable in the following situations:

   1. Incomplete or inconsistent data provided by the customer during the registration process.

   2. Customer accounts frozen or suspended due to illegal activities.

   3. Violation of customer obligations regarding acceptable use of the system or service, as defined in the Terms of Use.

   4. Customer begins transmitting or receiving data through the system upon purchasing the bundle through the customer dashboard.

   5. Service quality provided complies with conditions specified in the service level agreement.

   6. The purchased plan package has expired.

   7. Connection quality and speed limitations subject to the capabilities of third parties beyond 911Proxy's control.911Proxy does not guarantee the quality of Internet connections provided by third-party Internet service providers. Any issues related to connection speed parameters are considered non-refundable.

   8. Rejection of client-side software. 911Proxy is not responsible for the compatibility of client software with the system, as clients may use third-party or proprietary software to access or use the system.

About Return Shipping

As 911Proxy.com offers an intangible product with no associated shipping charges, requests for shipping refunds are not applicable.